Unfortunately, due to a number of last minute cancellations and no shows we've decided from 4th of November to ask for deposits for all customers at the time of booking about 30% -40% deposit of the treatment(s) value to secure booking (you will receive information how much exactly you need to pay) If you need to cancel, just give as at least 48h notice. We accept cancellations given personally in the salon, by sending the email to firstname.lastname@example.org, by calling mob. 07591519859 or in form of text message. However… If you give us less then 48h notice or NO SHOW for your booked appointment (acceptable delay up to 15 minutes after prior notification) we reserve the right to retain in full your deposit to recover our costs. Well, when you make a booking for a time, you’re making a commitment. Likewise, we’re also making a commitment to be ready with the any other resources and consumables. We also deny other clients whom might want that time slot, so that we are ready to perform the treatments for you upon your arrival.